## Refund Policy

### Free Diagnostic Sessions
Our free diagnostic sessions are provided at no cost to qualifying Shopify stores and therefore do not qualify for refunds.

### Paid Services
For paid services, our refund policy is as follows:

1. **Consultation Services:**
- Full refund if canceled at least 48 hours before scheduled consultation.
- 50% refund if canceled less than 48 hours before scheduled consultation.
- No refund for missed appointments without prior notice.

2. **Implementation Services:**
- Full refund if canceled before work begins.
- Partial refund based on percentage of work completed if canceled after work has begun.
- No refund once project deliverables have been provided and approved.

3. **Satisfaction Guarantee:**
We strive for 100% client satisfaction. If you are not satisfied with our services, please contact us within 14 days of service completion to discuss potential remedies or partial refunds.

### Process for Requesting a Refund
To request a refund, please email thankik.agency@gmail.com with your name, service purchased, and reason for the refund request. All refund requests will be reviewed within 5 business days.

### Contact Information
For any questions regarding this Refund Policy, please contact us at:
thankik.agency@gmail.com